Polite, Kind and Professional

  • If I could give this place more than 5 stars, I definitely will. Mr.Gibson and Ms.Deborah are incredibly polite, kind and so very professional! The entire team is awesome but Ms.Deborah and Mr.Gibson are the ones I've dealt with directly, so I can say this with authenticity!

    I tried testing another program in Harlem (MMA Kids Fight back) and what a world of difference in how they treat people! I called MMA to see if they offer free trials to prospective students (my son is 5) and the person who picked up claiming to be the "Master" of the studio replied "that parents need to be committed and that he's been doing this for 30yrs, so is pretty sure he's good" My unspoken reaction was like "no way in hell my child is learning from someone so devoid of basic manners"!

    Ms.Deborah and Mr.Gibson were the complete opposite, even though they've got a lot to boast about. In any case, I made my decision based on the strong value alignment in addition to entrusting my child with a reputable institution.

    Ms. Deborah is such a humble, strong, kind, and lovely human being! The customer service desk at the West Harlem studio was packed when I came in yet she never lost her cool and took her time to explain everything to everyone with inquiries and treated everyone with respect and kindness. She's a rock star and I am so very proud to be associated with Pouncing Tigers. I can't recommend them enough!!!